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Usage Reports

We have assigned the cost element of 5510026, account category E2, account type 'Conferencing', in SAP to identify 'Audio and Web Conferencing' when using Genesys.

Genesys provides usage reports by Account. Simply log into your Genesys account, expand the "Report" section on the left tool bar and click on "Meetings Report." After you have put in date parameters, click on "Go." In addition to listing the durations of your meetings, you will also be able to drill-down to learn who the participants were for each particular meeting.